Privacy Policy

At Chapter Supply Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, particularly in the context of wholesale book sales to approved business customers.

1. Information We CollectWe collect personal and business information necessary for processing orders, managing your trade account, and improving our services. This includes:

• Business Information: Company name, business address, business type, tax identification number, and payment information.
• Personal Information: Contact details such as name, email address, phone number, and shipping address.
• Transaction Data: Information about the products you purchase, payment details, and order history.

2. How We Use Your InformationWe use the information we collect for the following purposes:

• To process and fulfill orders and payments.
• To establish and manage your trade account with us.
• To communicate with you regarding your account, orders, and products.
• To provide customer support and resolve any issues or inquiries.
• To improve our website, products, and services.
• To comply with legal obligations and enforce our terms and conditions.

3. Disclosure of Your InformationWe do not sell, trade, or rent your personal or business information to third parties. However, we may disclose your information to trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and data storage providers. These third parties are required to protect your information and only use it for the purposes for which it was provided.

We may also disclose your information if required by law or to protect the rights, property, or safety of [Your Company Name], our customers, or others.

4. Data SecurityWe take reasonable precautions to protect your personal and business information from unauthorized access, loss, or misuse. These measures include encryption, secure servers, and strict access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking TechnologiesWe use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, improve website functionality, and gather usage data for analytics purposes. You can adjust your browser settings to manage or block cookies, though this may affect your ability to use certain features on our site.

6. Access to and Correction of Your InformationYou have the right to access, update, or delete your personal and business information at any time. If you would like to review or make changes to your information, please contact us using the details provided below.

7. Data RetentionWe retain your personal and business information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you wish to request the deletion of your data, please contact us, and we will take appropriate action.

8. Third-Party LinksOur website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy PolicyWe reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Please check this page periodically to stay informed about how we are protecting your information.

10. Contact UsIf you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Chapter Supply Ltd
Email: customerservice@chaptersupply.co.uk